Amarola

Reviews

• "None1"

  20 August 2018

  "who keeps a feather duster and spade for dirt in a clothing cupboard. The unit next to the fridge is absolutely dirty. The patio is dirty.. the blankets are definitely not Swiss like you said...the blankets here my maid wont even use it.Im disgusted truly.has insulted me greatly by getting this accommodation The wall in the loft had a huge brown dirt mark that we actually think is shit...sorry for the use of word but I dont know how else to tell you.My husband had to take paper towels to wipe it off and my children refuse to sleep there.I have to reiterate to you that my home is not only very big but absolutely clean and 5 star. I extend an offer to you to visit my home."

• "Goldengate National Park"

  16 July 2018

  "Beds, bedding,towels of an excellent quality, very comfortable however stove not adequate for cooking cannot use two pots or pans at once, does not fit. Does not have dstv full package as advertised, Cupboards also used for other storage, red throw on double bed on loft was stained, tap in kitchen leaking, and had difficulty in arranging drop off of keys and caused delay in us leaving. Extra bedding would be welcome gets cold d in Clarens. Accommodation is fine for a weekend. Further the two sites advertising the accommodation needs to be updated, the premises and items not as advertised.I.e. Two tv's, dstv full package and a couch And PlayStation 2,( ad with where to stay) but could only book through safari now."

• "So Beautiful, best quality,Value for money"

  02 May 2018

  "I am a regular in Clarens and LOVE AMAROLA!!!Value for money and superior to anything ive stayed in in Clarens.I will only stay at Amarola moving forward!!!!"

• "Loved it, Will never stay anywhere else in Clarens"

  19 January 2018

  "Amarola is very luxurious and offers a lot more than you would expect for your money.Blankets, linen, towels, soaps, all five star as well as furniture, so much more than we expected.We come often to Clarens and will ONLY stay at Amarola!!!!"

• "a warm bed for the crispy nights."

  10 July 2017

  "A lovely place to stay - basically one large bedroom with an upstairs loft for another bed. Very small kitchenette, and adequate bathroom. A bit 'thin' on self-catering amenities. But a lovely weekend spot."

• "The warm blankets"

  27 June 2017

  "Very nice and cozy, equipped with all the basic needs."

• "So peaceful!"

  20 June 2016

  "Thank you Brian for having such an awesome place! It's homely, comfortable and so peaceful! We will definitely be back,and we've already recommended it to family and friends."

• "This was excellent"

  13 June 2016

  "This was the best place I have ever stayed at. If you want fully secluded and self catering accommodation this is perfect. The kitchen was nicely stock and the bed was great. The braai area was great. Thanks you so very much. Very luxurious."

• "Loved it!"

  04 May 2016

  "I first want to thank Brian for being such a great help when we got to Clarens.&nbsp; Thank you for the small little details like the lovely yummy chocolates and just being so kind.<br /><br />We loved the place!&nbsp; Was big enough for a short stay and comfortable.&nbsp; Was nice and close to the cute town of Clarens and The Golden Gate National Park.&nbsp; <br /><br />Thank you very much, will definately tell others of your place.<br /><br />Blessings, Madelyn<br />"

• "a small unit that needs some attentions"

  23 April 2016

  "Location was fine.Very quiet area in lovely town.The owner was very kindful, he soonely provided to replace faulty kettle and missing towels.The unit should be for five people,but is small for two.This is also caused by the fact that furniture is not well placed.The sofa has nosense in the corner,and we desperately looked for a small table and two chairs for our meals.No table and only one chair!The locator should consider that for other guests.And also he should arrange better for cleaning the unit,as it was full of dust.Also kitchen cloths and outside waste bin were missing.Full DSTVpackage and playstation are not the most important things,start from the basics!<div><em><br /></em></div><div><em><strong>ESTABLISHMENT RESPONSE:</strong></em></div><div><em><br /></em></div><div><div><em>Wow, a lengthy critic for a guest whom i went out of my way by allowing for two people to stay for thtee nights for only R1,000, (Almost cost, with actual cost being R3,140 plus website comm of *% so R3,390 or R1880 on special rates).</em></div><div><em><br /></em></div><div><em>Regards the kettle and missing towels, kettle worked fine and there was the same allocation of towels as always for past five years.I received a call saying kettle did not make water hot enough and may ii please bring additional towels (towels were not missing and kettle was not faulty), after which i personally drove to unit with brand new kettle and ADDITIONAL towels.</em></div><div><em>As far as unit not meeting guest approval with placement of furniture, there are comprehensive photos of unit on website and unit is exactly as per these photos and as advertised and i know of no small inexpensive unit with exclusively Wetherleys furniture, duck downs duvets, hotel grade beds and full DSTV.</em></div><div><em>The mention of no table and one chair would be the R15,000 suede two seater sofa and coffee table which is usually where people eat, whilst further option of 6 seater eating area on stoop with a large table and two smaller side tables.</em></div><div><em>The mention of dust is fairy tale with owner personally inspecting after each clean and part of that routine involves running damp cloth over all surfaces including top of bed head boards, TV, shelves and even door frames as standard tests.Owner was previously hotel manager for very well known 5 star boutique hotel and therefore puts these standards above all else and this was no exception.</em></div><div><em>As to claim of no dust bins, there are five dust bins in total, placement being kitchen, bathroom and lounge, with two large outside dustbins to the left and right of the front door just outside the unit, as well as two cleaning sponges and one cleaning cloth hanging in kitchen which perhaps all were missed.</em></div><div><em>As standard practice the guest was afforded an sms asking was everything to their satisfaction to which there was no response, after which they chose to post such comments, after owner gives a unit almost at cost to help them out.</em></div><div><em>The owner prides himself in offering the cleanest, best quality unit at the absolute lowest cost of any unit in Clarens, and in way of helping this guest offered even further discount.</em></div><div><em>This is the second complaint in three years, with other being a R75 payment reqd by agent we no longer use for key collection after midnight to which the owner opted to pay, from more than 350 bookings and in excess of 1000 guests.</em></div><div><em>We provide each guest with a written email prior to occupation, with owners email, contact number for any complaints which specifies that the owner is available 24/7 for duration of stay, an sms confirming all is in order, and there is a complaints book on the premises again with alll owners details to afford us the opportunity to assist with any and all complaints on the spot.</em></div><div><em>Its unfortunate that some people choose not to make use of this.</em></div></div><div><br /></div>"

• "Loved our stay"

  18 April 2016

  "Lovely and comfortable and closely situated to the town. We were there for a weekend of mountain bike racing and the facility was great!!"

• "Amarola"

  29 February 2016

  "Nice place"

• "Amarola"

  03 January 2016

  "We found the accommodation pleasant and comfortable."

• "No review"

  20 December 2015

  "Unfortunately we could not take up our reservation due to my husband landing in hospital on Thursday morning. I did request with the owner if he could hold it over to another time in the new year but he said he couldn't as there was nobody to take the 1 night. I did not request a refund."

• "Beautiful place - very neat"

  16 November 2015

  "<p>We had a great stay.</p><p>The place is neat and clean with DSTV and play station as an added bonus.<br></br><br></br></p><p>Thank you<br></br><br></br></p>"

• "Beautiful place - very neat"

  16 November 2015

  "<p>We had a great stay.</p><p>The place is neat and clean with DSTV and play station as an added bonus.<br></br><br></br></p><p>Thank you<br></br><br></br></p>"

• "Absolutely stunning and best value ever!!!!!!!!!!!"

  04 August 2015

  "Amarola is clean, spacious, most stunning linens, furniture, everything you touch, feel and see.Very high quality experience.<div>I will be making regular bookings with Amarola.</div><div>By far the best value for money in Clarens.</div><div>Really lovely.</div><div><br /></div>"

• "Amazing"

  27 July 2015

  "We are so in love with the town and our stay was amazing. You will definitely hear from us soon to book again!"

• "Comfortable stay"

  21 April 2015

  "The unit was comfortable and offered everything we needed for our weekend stay - the kids especially liked the upstairs loft bedroom with their own TV."

• "A bit disappointed"

  07 April 2015

  "<p>The unit it self is very well equipped with stunning linen and furniture.<br></br><br></br>I would however you state in your advertisement that the unit is approximately a KM away from town, an requires you to driveto townand not within walking distances, and state that it is near an informal settlement were we could hear a lot of noise during the weekend.<br></br></p><p ></br></p>"

• "Amarola"

  04 April 2015

  "clean ,lovely interior, not walking distance from town centre though. Good value for money."

• "Could have been ok but such bad management"

  24 March 2015

  "First everyone should read the "special deal" section on the right side of the page as it is THE ONLY PLACE where the owners are mentioning that if you come to Amarola after hours, you then need to collect the keys at another location and will have to pay an extra R75.<div>We left Joburg after work, got to Clarens it was pitch black went straight to the "cottage" (more a cluster than a cottage) - couldn't find the place. End up calling the owner who kept on mentioning a form with details on how to proceed after hours and that we had to go to "Clarens Destination" a shop to find a number to call a lady that would come and give us the key. We struggled to find the place as they were no lights, finally managed to find the phone number called the lady who we waited for 10-15 minutes. Lady comes in gives us the key and now ask us for R75. The owner kept on telling us that it was not his fault that we couldn't read booking confirmation and website. The after hour process is NEVER mentioned on the booking confirmation and EXCUSE ME Mr owner for not ready the "Special Deal" on the right side. Your special deals start with R100 for kids under 18 - guess what I don't have kids so I didn't think I had to read further. Instructions on after hours shouldn't be part of "special deal".</div><div>You were rude over the phone and I found it unacceptable. I will not recommend your cluster to anyone.</div><div>Bathroom was old with plastic shower curtains, the complimentary toiletries were only half a bottle of body lotion (wow!), the creamer for the coffee was in an open bag on the top shelf, no tea bags in the box, the king bed is two single beds.</div><div><br /></div><div><em>Establishment Response:</em></div><div><em><br /></em></div><div><p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 12.65pt; vertical-align: baseline; background: #fefef0;"><span style="color: #948a54; border: 1pt none windowtext; padding: 0cm;"><em>Eachguest receives key collection instructions in form of a word document by emailupon payment for booking. This information is also posted on the website.<o:p></o:p></em></span></p><p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 12.65pt; vertical-align: baseline; background: #fefef0;"><span style="color: #948a54; border: 1pt none windowtext; padding: 0cm;"><em>Thisdetails after hours collection fee of R75 (Call out fee should you arrive inthe early hours, which is paid to agency and not the owners), and states that shouldyou wish to collect after hours, prior arrangement should be made.<o:p></o:p></em></span></p><p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 12.65pt; vertical-align: baseline; background: #fefef0;"><span style="color: #948a54; border: 1pt none windowtext; padding: 0cm;"><em>Youdo not have to collect from a different location, just arrange prior, and keyswill be waiting at same location.<o:p></o:p></em></span></p><p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 12.65pt; vertical-align: baseline; background: #fefef0;"><span style="color: #948a54; border: 1pt none windowtext; padding: 0cm;"><em>Thiswas clearly stated. The owners graciously offered to pay the R75 fee for theguest and did so.<o:p></o:p></em></span></p><p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 12.65pt; vertical-align: baseline; background: #fefef0;"><span style="color: #948a54; border: 1pt none windowtext; padding: 0cm;"><em>Theguest failed to read the information provided on the website and by email priorto their arrival, and consequently failed to make prior arrangements for verylate key collection.<o:p></o:p></em></span></p><p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: 12.65pt; vertical-align: baseline; background: #fefef0;"><span style="color: #948a54; border: 1pt none windowtext; padding: 0cm;"><em>Withregards to guests not finding their way, GPS co-ordinates as well as physicaladdress are provided both on website and on correspondence sent out postbooking, for both the unit and the office where keys are collected.</em></span><span style="font-size: 10pt; font-family: helvetica, sans-serif; color: #333333;"><o:p></o:p></span></p></div>"