Highland Rose Country House & Serenity Spa

Reviews

• "Very efficient check in and clean and tidy room very impressed"

  28 September 2021

  "The service was good, the only gripe we had was the constant barking of the dog Im not sure if it was a guest or the owners pet but no other problems would highly recommend Highland Rose"

• "Clean, comfortable stay"

  23 July 2019

  "Hospitality was good. Clean and comfortable stay. Will revisit this venue."

• "Awesome weekend in Dullstroom"

  22 February 2018

  "Everything was great from the moment we arrived till we left - warm welcome, friendly and helpful service - good food, very comfortable accomodation, lovely atmosphere - exceptional gardens. Thank you"

• "Poor"

  19 December 2016

  "Beautiful setting,unfortunately the location and the road very poor,accomodation not value for money,the room small,dark and ancient,small TV.On arrival no information was given about breakfast or any facilities that they offer also no info in the room.Everything was locked up by 4pm.and NO staff around.The breakfast menu was displayed,but not delivered,when asked for an omelette,was told it was scrambled egg day,no fresh fruit and no explanation."

• "Beautiful garden"

  20 October 2016

  "We had a nice stay at this guesthouse."

• "Breakaway - 24 - 27 Sept 2015"

  28 September 2015

  "<p>Awesome stay we had. Quiet tranquility, friendly staff, great breakfast, awesome cottage we stayed in, clean and serviced every day.<br></br><br></br>Had GREAT time at the SPA.</p><p>I can recommend thisB&amp;B to anyone.<br></br><br></br></p><p>If you need a break to clear your mind, bond with your partner or just a chill out weekend...this is the place to go to!<br></br><br></br></p><p>Thanks a million<br></br><br></br></p><p>Chrisna &amp; Elliot</p>"

• "Highland Rose"

  07 April 2015

  "<p>The SafariNow website lists Highland Rose as having 15 rooms,sleeping 38 guests, and offering self catering. Wrong. 4 rooms sleeping max 14.There is a kettle and a tiny microwave, no cutlery, crockery or any basic catering equipment. I booked and confirmed the 2-bedroom 'Fountain View' cottage for myself, my husband and 14 year old son. Wearrived to find we had been put into 2 separate rooms. When I complained I was told that Safarinow had provided wrong info.The staff's solution - to put an extra bed into my room - was not satisfactory. The DSTv setup included none of the Mnet channels and no sports channels. Breakfast the next day consisted of sachets of cornflakes, followed by a cooked breakfast consisting of 1 Vienna sausage, 2 rashers of bacon and 2 overcooked poached eggs on soggy toast. No choice was offered. Two of the meals arrived after a longish wait, but it took at least another 10 minutes before my son's meal arrived. The reason given - they only have capacity to poach 4 eggs at a time! No beverages were offered. Sachets of instant coffee were available but there was no hot water to allow us to make use of them. On our second morning we chose to go into town and pay for a decent breakfast rather than use the dining room. On our final morning we ate at the guest house again. This time the breakfast was omelettes. Again no choice was offered. Unfortunately, the omelettes contained mushrooms, to which my son and I are allergic. So the omelettes were thrown away and we waited while they made something else for us. Next, the shower in my son's bathroom has no partition, so water sprays all over the bathroom. He slipped and fell on the wet floor, which could have resulted in serious injury. This facility is beautiful and has huge potential to be a magical place, by paying attention to small details. Some muffins and filter coffee, and a choice of hot meal for breakfast? Sadly, my impression is that the absent owner has no real interest in the place and has left it in the hands of undertrained staff, who while they were patient and polite, are ill-equipped to provide a professional service. I will not stay there again.</p>"

• "DISSAPOINTING & DIRTY!!"

  22 April 2014

  "We arrived to the smell of sewage being pumped out, the staff where to busy arguing amongst one another in zulu to actually greet us properly and made us feel very unwelcome. We where then showed to a room that was not the room I booked online, they then informed us that the room we booked was given to other guests!!! Nevermind that... the room that was presented to us was so dirty, stains all over the carpets and bedding that looks so old and worn out. such a dissapointemnt to drive so far for that, in the end we did not stay over. Ive been to plenty guest houses and for that price I expected allot more, it does not cost allot to keep a place clean! This place is clearly only fit for backpackers!!"

• "Terrible"

  03 November 2013

  "Television not working, message from dstv to pay invoice before 8 october. I stayed on 1 november. no tea at the coffee and tea tray.no tissues in the tissue box. only soap in bathroom,no shampoo and others. Asked when they were graded for the last time by the grading council, answer we guit the grading program. If graded now it would not get its 4 stars, also bad from safarinow that they don't check the grading on the TGCSA website!"

• "Tranquil and beautiful"

  14 October 2013

  "The breakfast was superb and outstanding, just a pity the little things can leave a negative impression like torn bath rugs, no loose/extra blankets, tap fittings that are broken, no milk or proper and enough coffee - 3 sachets of Ricoffy and Cremora, really? You'd expect to get proper and enough coffee at a 5 star? Also, we arrived just after 5 pm, and wasn't even welcomed by the host - never saw them, and was left on our own on the premises for the night!"

• "Pleasant accommodation but..."

  12 August 2013

  "The accommodation is clean and pleasant for a weekend away but the staff are limited in what they can help you with. You never see the owner or get feedback on concerns that the staff cannot help you with."

• "Poor experience"

  07 July 2013

  "The Rose Cottage was beautiful BUT lights not working, TV remote not working, no soap in bathroom, when you shower everything is wet in the bathroom. Breakfast - dry toast with no butter or jam. This was not a great experience and I will most certainly never return."

• "Lovely!"

  01 January 2013

  "Our second visit to Highland Rose Country House and Serenity Spa, and will do so again. We loved it. Thank you very much!"

• "Lovely place"

  17 December 2012

  "Lovely place. Food is wonderful."

• "So nice"

  27 November 2012

  "Tranquil and very beautiful! Really enjoyed out stay!"

• "Enjoyed it"

  25 September 2012

  "My family and I enjoyed our stay at the Highland Rose. The beautiful gardens were lovely for our son to run around in, watch the ducks and tortoise. The accomodation was good and the spa treatments were fantastic. We look forward to returning to the spa soon."

• "Tres bel endroit et bonne cuisine"

  27 August 2012

  "Beau et calme point de chute sur la route du Kruger. Mention spécial pour la cuisine tout simplement excellente."

• "A break away from home"

  09 July 2012

  "We can recommend this establishment. Outstanding service."

• "Good time"

  30 April 2012

  "We had a good time the staff is very friendly and approachable, the place is very neat. We enjoyed our stay and the massage. The garden is beautiful and the rooms are quite big."

• "Amazing"

  13 March 2012

  "We had an absolute amazing time at Highland Rose! The rooms were beatiful, the food delicious and the atmosphere very relaxing! Thank you for the special offer that included the meals and the spa treatment!"

• "Fantastic"

  28 November 2011

  "We had a fantastic time at the Highland Rose Country House. It is in a beautiful setting with an amazing garden and a lovely spa. All-in-all, we had an amazing weekend."

• "Lovely stay"

  15 November 2011

  "What a lovely stay in a beautiful setting! Hawthorne Cottage and gardens are delightful. Jo-Ann and Pieter made our stay very pleasant. We'll certainly visit again."

• "Serenity"

  07 November 2011

  "To start with, I have never heard of such a patient person like the owner at Highland Rose Country House. She had the heart to explain the directions to us, and we were very late. I loved the place and will come back; this time much earlier. We felt trusted and received a warm welcome regardless of the owner not being there. I love the place and thank you so much! I felt the calm even though I stayed just a few hours."

• "Home away from home"

  10 August 2011

  "A home away from home. The staff were all very helpful and friendly, the environment tranquil and peaceful. Loved every minute of my stay."

• "Pleasant stay"

  20 June 2011

  "We had a very pleasant stay at the Highland Rose. The hosts really did go the extra mile with the meals. The room could've been warmer, as the wood was wet and we couldn't make a fire. But overall, great."

• "Highland Rose"

  20 September 2010

  "We had a great stay. Thanks for making us feel at home. Well done, you will definitely be my first choice in Dullstroom. Thanks for a great spa treatment."

• "Dullstroom delight"

  15 July 2010

  "Fantastic cosy accommodation at Highland Rose, and fantastic spa treatments. We will definitely come back to stay again. Staff were very pleasant but at times did not always understand English."