Shangri-La Country Hotel

Reviews

• "The stay"

  02 February 2020

  "Place :Needs to be refurbished and updated, grass and green looks dry. People:Staff was amazing, big thank you to Alfred, Nicolas, Renilwe and Joe.Rules:Some of the rules are old school, no cooler box no take aways. Please make away with those rules. People are there to sleep dont limit their diet.Things to do:Maybe look at add more to the basket, Spa only doesnt not cut it."

• "The room and the decor absolutely beautiful"

  15 September 2019

  "Service was excelent the breakfast was very good and the whole landscape of Shangrila and the decor was something not seen every day love it.Thank you very much"

• "Lovely restaurant and gardens"

  08 October 2018

  "Loved the restaurant and gardens. The breakfast was incredible and suppers were delicious. Very relaxing atmosphere and friendly staff. The room decor felt a bit dated and some of the bathroom fixtures weren't great (cheap toilet seat, toilet roll holder etc.) but everything was clean and the stay was enjoyable."

• "Over night stay"

  26 August 2018

  "Place has greatly improved from the last time we stayed there, so will most definitely be coming back next year."

• "Good value for money"

  26 March 2018

  "Loved staying hereFriendly, helpful staff"

• "Woodland Kingfisher was a Treat!"

  02 January 2018

  "In its day this hotel must have been a real gem, the location and decor of areas were very interesting. The rooms however are very dated and our shower flooded the entire bathroom... just not built or angled correctly. Light bulbs were missing and certain lamps did not work. The food from the restaurant was delicious when eventually received but we waited for and hour for our main meal for 4 people when the restaurant was not even half full. Staff were friendly and tried hard but clearly money needs to be invested and the place managed properly."

• "Rooms need revamping."

  06 August 2017

  "Rooms need serious revamping.Beds are old and worn. Two single beds pushed side my side with no overlay. Bathrooms old and out dated. Tiles looks unhygienic in shower.Brown roof leak marks all over ceilings.Main light in bedroom not working. Door lock not working properly.Rooms are noisy. Can hear guests in other rooms every move."

• "Beautiful gardens and venue, very tranquil"

  16 April 2017

  "Lovely nature, roses, flora, lavender, succulents a full diverse zen garden. Very friendly staff, a pleasure to stay there. Lovely accommodation, gorgeous clean, luxurious bathrooms. Very ambient. Reception was welcoming and vibrantly beautiful, live bunnies for Easter in reception. Many friendly cute animals to add to the atmosphere. Top class service. Felt like luxury. Delicious buffet for breakfast and wonderful service. And a lovely menu for dinner, although the pizzas could have been much bigger, pizza for ants. Swimming pools absolutely beautiful, very professional and aesthetically pleasing spa with charming staff who were very informative about the many natural African products which were on offer. Overall a great f**ing place to be!!!"

• "Bedding was not up to standard"

  01 September 2014

  "We stayed in room 11."

• "Awesome!"

  15 July 2013

  "We had an absolutely amazing time and experience.Highly recommended!"

• "Filthy"

  27 May 2013

  "My husband and I checked in at Shangari-la country on the 24- 26 May.2013 The outside environment was impressive. We were very disappointed about the cleanliness of the rooms. The rooms are very filthy, bad housekeeping, carpets very very dirty. The room we slept in had thick dust under each and every piece of furniture including the bed. Before we checked out, we decided to take the matter up with the housekeeping manager who seemed to be in denial and less interested. We were talking to her and started to keep her self busy with her cellphone. We got excellent service from restaurant staff. Also thanks to Jacob the receptionist. He did his best to make us feel comfortable and welcomed. But we decided not to go back there again."

• "Easter weekend"

  02 April 2013

  "A place of peace and tranquility is what you can expect at Shangri-la, but that is it. The rooms are not luxuriant as what you would expect at a Protea hotel or comparing it to the other Protea hotels. Restaurant food only goes to as much as a one course buffet, anything after that do not expect more. Service at reception is poor, I am still waiting for them to send someone to iron my laundry after a request and all paperwork have been submitted. Finally, the environment is beautiful and quite and would like to thank them for the time there, but it was the last time."

• "Great atmosphere"

  08 March 2011

  "Shangri-La has a very peaceful and relaxing atmosphere, friendly staff and reasonable rates. I wouldn't hesitate to refer anyone. I will certainly go back in future!"