New England Guesthouse by iLawu

Reviews

• "Did not book in trip cancelled"

  15 June 2018

  "Unfortunately my trip was cancelled i did inform b&b a week before the time but did not get any response from to date."

• "value for money"

  19 January 2018

  "Everything was perfect what could help is bedside lights"

• "service not reach my expectations"

  11 December 2017

  "non, must be clear that breakfast and other things like tea and sugar must be paid separate ,toilet room 10 smell very bad"

• "Poor Service"

  22 October 2017

  "We were booked for the wrong date on their system (guest house), then the power went of on arrival and we had to wait for an hour with no explanation before they booked us in. Then we were told we paid the wrong amount and had to pay more, but we paid the amount advertised on the website. Two of the staff members were also asleep in the common areas of the guest house when we arrived."

• "Arrival was a disaster"

  11 October 2017

  "I was told that my name was not on the system. I waited for a while simce at firdt I was yold thst the rooms are full. Then later on, I was given a room that did not even have a bar fridge. I ws not happy at all after, I have recomended friends who also booked there after me n got better rooms thsn me. About 3 more rooms were booked because of my referral."

• "Ilawu Scottsville"

  02 October 2017

  "Reception I got on arrival by Nondumiso was warm and professional"

• "The place is beautiful and comforta"

  24 September 2017

  "I went for breakfast at 10 and was told that they won't serve as breakfast time ends at 9. I was not informed about this when I checked in. I checked out on an empty stomach."

• "not bad"

  01 February 2016

  "the room was ok but had to move as the aircon needs a service.<div><br /></div><div><br /></div>"

• "Great Accomodation"

  05 October 2015

  "<p style="text-align: left;">&nbsp;</p>"

• "Bongiwe Khowane"

  10 July 2015

  "8 July 2015 to 09 July 2015"

• "Bed & Breakfast"

  05 June 2014

  "We were there for the Comrades Marathon and I was pleased to see that breakfast would be served at 2am and that they had oats on the menu. When we arrived for breakfast there was no oats. They explained to me that they can make some but they have to get it from their sister establishment. As I was thoroughly prepared for any mishaps, I did pack oats and promptly gave it to the chef. The Chef made the best oats that I have ever tasted, so creamy and right consistency. Boy, did I enjoy that and am also happy to say that I completed the most Ultimate Human Race due to that great start!"

• "False advertising - many lies on description"

  13 January 2014

  "Ilawu states that they have a pool, a security guard, free wi fi (which was broken, perhaps it does exist) and that all rooms are en-suite. None of the above are true.The receptionist was good and the place was neat but way over priced for what you receive."

• "Not smiling"

  16 November 2013

  "I booked into llawu, 'cause ..it looks great on the internet pic's and the shuttle service. But, pics are not what it seems, eg, paint peeling from the walls and ane, not so neat, stained bed linen, then I get it, the next night as well. I when for a court case, it have been postponed, so, I have to go back, 1 night early, not even a sent paid back to help as refund, lost R600+ and have to b happy wih that! When you leave your room, you have to hand in your key, how safe are that. With my return, one of my beds were removed, so, how may people were in my room, how long have I been standing open....... Ja, then, the food, heated up in a micro.....not good, then as advertised,a shuttle, but no shuttle, after I had confirmed with my booking, I had to phone and paid my own taxi! Never again....SORRY!"

• "Unsatisfactory"

  11 November 2013

  "Firstly the B N B was not what we expected (building in and out) the service was good as the receptionist was friendly, we asked to be transferred to Illawu INN, when we arrived the room that we were put in had a terrible smell and the bathroom was flooded and we were moved to another room which also was smelly and we couldn't take it and phoned the receptionist as we wanted to be transferred to hotel and we were willing to pay extra but she told us it was fully booked only to find out that was a lie as we phoned ourselves to enquiry when we phoned back the receptionist said she was told we moved a lot of times that is why she has to make up a story to say it was full. That was extremely disappointing and it carried on and on up until we decided we will let it go we slept there. Both my friend and I work for companies that are client based and our main motto is to make the clients happy and satisfied at all times at iLLAWU that was not exercised, we came to celebrate our birthdays as we do every year in November travelling around and this is the 1st time in our history we have ever experienced something of this nature so negative. I hope our experience will teach you a lesson to treat clients we tenderness and care. Unfortunately we will never use Illawu for our entertainment and wish you all the best."

• "Not a happy stay"

  28 January 2013

  "We did not enjoy our stay at Ilawu bed and breakfast. Firstly we got there and they had no booking for us. We were told that we've been checked into the hotel but they had no rooms available so eventually we were checked into the B&B. The room was fine except for leaking shower and faulty blinds we had to manually open and close the blinds. And I had to get ready for a function but no mirror by dressing table. We didn't have coffee or tea in room as there were only one cup thinking we'll get some at breakfast no cups on table had fruit juice. Breakfast was awful didn't ask us how we liked our eggs etc but who serves viennas with egg and bacon maybe if it was another type of sausage like pork or cheese griller and we left more than half our breakfast couldn't stomach it. We couldn't wait to leave! Just didn't get our money worth. Never going back there."

• "Excellent"

  26 November 2012

  "I had a great time at Ilawu bed and breakfast, I was there with my better half saturday and sunday...what an excellent service..keep up the good work!"

• "Beautiful time"

  03 September 2012

  "We had a beautiful time staying at Ilawu. The staff is very humble and professional. Always willing to meet client's needs. The service from the day we checked in was exceptional until we left. The rooms are so comfortable that one felt at home being away from home. Keep up the exceptional work that you do."

• "Excellent stay!"

  13 August 2012

  "At first we were a bit sceptical to stay at Ilawu, because we did not have any knowledge about this establishment, but what a surprise we got! The rooms, bathroom, eating area, etc. were very neat and tidy. The garden invited us to sit outside and enjoy the sun. The staff also was very kind and professional. When we left they even went the extra mile and prepared us a breakfast for the road. I will really go back there with my next visit."

• "Great stay"

  02 April 2012

  "We had a really beautıful stay at Ilawu B & B. The rooms were at a very hıgh standard. The stuff were really nıce and accommodatıng. Comıng back soon!"

• "Excellent service"

  19 September 2011

  "The service was excellent. I received what I requested speedily, even when it meant that they had collect it from their hotel a couple of kilometres away. The dinner at the hotel was tasty."

• "Top hospitality"

  07 August 2011

  "Thank you for arranging our stay at llawu Bed and Breakfast. What a wonderful, cosy place to stay. The staff made us feel so welcome and went out of their way to make us comfortable. This was a magnificent place to stay and the whole experience was one of professional hospitality."